FAQ
You can learn more from our asked questions
Q1. What areas do you cover?
We are based in Walthamstow and provide care across London and, surrounding areas. Contact us with your postcode to confirm availability.
Q3. What types of care do you offer?
Domiciliary Care, Live-in Care, Companionship Care, Respite Care, Night Care (Sleeping & Waking), and Hospital Discharge Care.
Q2. Are you CQC regulated?
Yes. Musha Healthcare Limited is registered and regulated by the Care Quality Commission (CQC).
Q4. Who do you support?
Adults aged 18+, including older people, those with disabilities, dementia, sensory impairment, long-term conditions, or those returning home from hospital.
Cost and Funding
Q6. Can I get funding for care?
You may be eligible for local authority funding, Direct Payments, or NHS Continuing Healthcare. We guide you through the process.
Practical Arrangements
Q7. How quickly can care start?
Usually within 24 hours, including urgent hospital discharge support
Q9. Can I choose the gender of my carer?
Yes, wherever possible
Q8. Do I need a long-term contract?
You are not required to commit to a long-term contract with us. We offer flexible care agreements with reasonable notice periods, so your care can adapt as your needs change.
Q10. Will I see the same carers?
We aim for continuity through small, local care teams
Service Specific
Q11. Domiciliary vs Live-in Care?
Domiciliary Care involves visits; Live-in Care provides 24-hour support at home.
Q13. Do you offer night care?
Yes — Sleeping Night and Waking Night services are available
Q12. What is Hospital Discharge Care?
Support following hospital stays, including safe return home, reablement support and recovery monitoring.
Quality and Safety
Q14. Are carers trained and DBS checked?
Yes — enhanced DBS, references, mandatory training and supervision.
Q16. What if I’m unhappy with care?
You can speak to us directly or make a formal complaint. You may also contact the CQC
Q15. How do you safeguard people?
Through robust safeguarding policies, reporting pathways and staff training.
Still not finding the Answer to your Question?
Our team is here to help. Get in touch today for friendly advice and personalised support. Let us answer your questions and guide you to the right care solution
Office Address:
2 Bradwell House
The Drive
Walthamstow
London E17 3DB
Call Us:
079 8239 4722
Email Us:
info@mushahealthcarelimited.co.uk
